Handling pro bono requests

If askingyou have been in business for more than a couple of weeks, you have probably been asked by someone to donate your time and services for their organization. And especially if your business is still in its early stages, it can be tempting to say yes. “It’s a great way to market myself”, you tell yourself. “They’ll see how great my work is, and then they will pay me.”

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The absolutely best reason to call a client

Antique telephoneI was chatting with a colleague the other day, who was concerned that she had not heard from a client in a while and she was starting to imagine all the worst possible outcomes. “The client hates me. He’s found someone else with lower rates. I made a horrible mistake and he hasn’t told me.” Blah blah blah… I know; we have all been down that road.

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Talking about prices with clients

Red Cash TagI am a big proponent of pricing by the project rather than by the hour; to me, it’s a no-brainer that both my client and I are better off if we focus on outcome rather than the amount of activity required. But what do you do if a prospective client insists on talking about your hourly rate at the beginning of a conversation?

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Are you frictionless?

ball-bearingsHaving the mind of an entrepreneur means always looking at yourself from your client’s perspective.

  • How easy is it to find your contact information (not just a form to fill out)?
  • How easy is it to get you on the phone?
  • Are you nice to work with or do you have a reputation for being prickly?
  • How clear are you about your prices and services?
  • How confident do you sound?
  • How demonstrably committed are you to each client’s project?

When is the last time you sat back and looked at how frictionless you are for your clients? In a time when freelancers will work for $5 (fiverr.com), we need to distinguish ourselves by demonstrating our responsiveness and high value. Are you acting like the high-end professional that you are? Do your clients see that?