ADDITIONAL READING ON ADDING VALUE AND MEASURING ROI

• _______. “Three Questions: Info Pros Tackle Timely Problems” Information Outlook March 2002 p. 6-. (Questions include how to promote the library’s services in the face of cost-cutting and addressing competition) [www.sla.org/content/memberonly/infoonline/2002/mar02/questions.cfm]

• Bromley, Marilyn. “Return on Investment” Dialog Quantum2 Case Study 4 March 2002 [quantum.dialog.com/q2_resources/casestudies/roi.pdf]

• Caputo, Anne. “Measuring and Assessing the Return-on-Investment for Your Information Initiative” Factiva Powerpoint presentation 24 Sept. 2002 [www.factiva.com/infopro/ROISept02Anne.ppt]

• Kassel, Amelia. “Value-Added Deliverables: Rungs on the Info Pro’s Ladder to Success” Searcher Nov/Dec 2002 [www.infotoday.com/searcher/nov02/kassel.htm]

• Kassel, Amelia. “Practical Tips to Help You Prove Your Value” Marketing Library Services May/June 2002 [www.infotoday.com/mls/may02/kassel.htm]

• Olson, Christine. “What’s In It For Them? Communicating the Value of Information Services” Information Outlook November 2002 p.18-23. [www.sla.org/content/memberonly/infoonline/2002/nov02/whatsinit.cfm]]

• Outsell Inc. “Creating Value-Added Research and Analysis” Dialog Quantum2 presentation [quantum.dialog.com/q2_resources/whitepapers/value_add.pdf]

• Outsell Inc. “How-To’s and Best Practices For Creating Value-Added Research and Analysis” 11 Oct 2001 (US$495) [www.outsellinc.com]

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